Refund policy
If you have changed your mind, or something has arrived faulty, email with your order number and we will sort it out.
Changed your mind
You have 14 days from the day your order arrives to tell us you want to cancel, and a further 14 days to send it back. You do not need to give us a reason.
Email us first and we will give you the return address. Please send the handset back in a condition we can resell it in, with the cord. You pay the return postage on a change-of-mind return, and we would suggest a tracked service, because until it reaches us it is still your parcel.
Once it is back with us we will refund you within 14 days, to the payment method you used. Delivery cost us nothing to give you, so there is nothing to refund there.
Something is wrong with it
If it arrives faulty, damaged, or is not what was described, you have 30 days to reject it and get your money back in full. Email us with your order number and a photograph and we will arrange a replacement or a refund, whichever you prefer. You do not pay return postage on a faulty item.
After 30 days, and for the first six months, we will repair or replace it. If that is not possible you are entitled to a refund. These are your rights under the Consumer Rights Act 2015 and nothing on this page reduces them.
If your order has not turned up
Give it the full delivery window first — see our shipping policy, it can take up to four weeks. If that has passed, email us and we will either chase it or send you another one.
Cancelling before it is sent
If you change your mind before your order has left, email us and we will cancel it and refund you in full. We usually pack within two to five days, so the sooner you tell us the easier it is.
What we cannot take back
We cannot resell a handset that has been damaged after it reached you, so we may reduce a refund to reflect that. This does not apply to a fault.
Questions about any of this: .